J A Alcock & Son

House Calls

House calls are carried out by arrangement with the customer and are a chargeable visit. Charges are levied at a flat rate, within a travelling distance of 30 miles of the workshop address. Any extra mileage will be charged at the government recommended mileage rate in each direction. All routes and mileage will be calculated using a suitable internet based program such as, but not exclusively, Google Maps or AA Auto Route. J A Alcock & Son will use these mileage figures when calculating the mileage charge for any house call over and above the 30 miles from the workshop stipulated above.

House calls come with no guarantee that either J A Alcock & Son will be able to fix the fault, nor that if a fault is rectified it will remain so once J A Alcock & Son have left the premises.

Workshop Visits

Customers are welcome to visit the workshop to discuss their clock in person and to have it appraised. However this service is by appointment only with J A Alcock & Son and no responsibility can be taken for no representative being available should an appointment not be made.

Also no responsibility can be taken for any damage that occurs during transit to such an appointment and it is recommended that J A Alcock & Son be called to the clock in situ to avoid such problems.

Estimates & Quotes

Estimated work is subject to a 15% margin in either direction from the estimated price for the work to be carried out. Should more work be required than initially estimated for, the customer will be contacted with a further estimate for the further work needed. Again this estimate is subject to a 15% margin in either direction.

Quoted work is a fixed price for the work quoted for and has no variation. However should more work than that originally quoted for become necessary, the customer will be informed and the extra work quoted for in addition to the existing quote. Extra work could include but is not limited to new wheels, repairing excessive pinion wear, replacement of non commercially available springs etc.

All work, either estimated or quoted, will require a deposit before any work is under taken. J A Alcock & Son reserve the right to request up to a 50% non refundable deposit for any work, either quoted or estimated for, with the exception of house calls.

Payment

All work will be paid for upon completion in full, minus any deposit paid previously. Payment methods accepted are Cash, Card, Cheque or Internet Bank Transferor (BACS). No credit will be given unless by prior arrangement at the time of quotation and J A Alcock & Son reserve the right to withhold goods until cleared payment has been made should the need arise.

Cash

Cash payments will be counted and accepted once J A Alcock & Son have confirmed that the amount presented is correct and that it is the same amount as stated by the customer. Cash payments are one of the preferred methods of payment for invoices.

Card

Card payments are accepted for all major credit and debit cards and are a one of the prefer payment methods for the settling of invoices. It should be noted that to accept card payments either a WIFI or mobile internet signal is required, J A Alcock & Son accept no responsibility for the lack of a suitable signal and will in such cases request another payment type. Should no other payment type be available J A Alcock & Son reserve the right to with hold goods until payment is made in full.

Internet Bank Transfer (BACS)

Internet Bank Transfer (BACS) is accepted for the settling of invoices though J A Alcock & Son reserve the right to remain on the premises until either the payment is showing in their bank account or the customer provides a printed copy of the payment details showing that it has been sent for immediate payment. Internet Bank Transfer (BACS) is NOT one of the preferred payment methods of J A Alcock & Son.

Cheque

Cheque payments can be made for the full settling of an invoice only though are NOT one of the preferred methods of payment for J A Alcock & Son.

Credit

Should credit be agreed to by J A Alcock & Son all monies outstanding will need to be paid in to J A Alcock & Son's business bank account within 7 calendar days of invoice date.

Late Payment

Payments are considered late the next business day after the due date of the invoice. Any payments that are more than 30 days after the date of the invoice due date will incure late payment interest and charges.

Late payment interest will be charged at 5% of the outstanding balance per calendar month or part thereof, compounded and back dated to the due date of the invoice.

A further debt recovery charge will be added to the invoice on top of the late payment intestest inline with the figures outline below based on the full amount of the original invoice:-

Original invoice upto £999.99 incures £40 debt collection charge.
Original invoice between £1,000 and £9,999.99 incures a £70 debt collecion charge.
Original invoice of £10,000 or more incures a £100 debt collection charge.

Storage

All clocks left with J A Alcock & Son, on which no deposit for work has been paid, for longer than 1 calendar month will incur a storage fee at a rate determined by J A Alcock & Son. This fee will be calculated on a daily basis and the customer will be notified in writing by Recorded Delivery no less than 1 week prior to the fee being applied of what the storage fee will be.

Should a customer fail to arrange collection or agree to delivery of their completed clock within 1 calendar month of being notified of the completion of repair, J A Alcock & Son reserve the right to charge a storage fee calculated on a daily basis.

All storage fees along with any outstanding repair cost must be paid in full in cleared funds before J A Alcock & Son will release any item to the customer.

Guarantee

Work carried out by J A Alcock & Son is guaranteed for a period of 12 consecutive calendar months from the date of invoice, only once that invoice has been paid in full, this includes the accrual of late payment and storage charges. This guarantee covers only work carried out by J A Alcock & Son, and any specialist that J A Alcock & Son contracted personally to carry out specialist work.

The guarantee does not cover the following:-

Material failure and any resulting damage. This would include but is not exclusive to, failure of main springs, failure of weight or fusee lines, failure of pivots, failure of suspension springs.
Calendar or moon phase work unless quoted as an indervidual item for repair at the time of quotation.
Owner interference, such as but not limited to the movement of the clock after original set up or cleaning cases in such away as contamination of the moevment may have occured.

Where only a partial job has been contracted, the guarantee will only cover the partial job and not the entire clock should the fault be deemed by J A Alcock & Son not to be a result of the work carried out.

Should it be deemed by J A Alcock & Son that the fault with the clock is as a result of interference of the owner above and beyond normal operation of winding J A Alcock & Son reserve the right to charge the appropriate house call fee laid out else where within these terms and conditions. Examples of interference maybe but not limited to moving the site of the item once setup has been completed, neglecting to wind the item within the correct duration period.

Collection & Delivery

J A Alcock & Son offer complimentary collection and delivery for customer's clocks. This service does not have to be utilised should the customer wish to deliver and collect their clock from the workshop in person. It should be noted however that should any damage occur in transit in either direction J A Alcock & Son will not be held liable and any repair necessary will be chargeable at the commercial rate. It should also be noted that should the clock fail to work correctly and it has not been delivered and set up by J A Alcock & Son, then a call out fee will be chargeable in line with the house call fees laid out else where within the terms and conditions.

Third Party Specialists

J A Alcock & Son reserve the right, where deemed necessary by them, to send part of, or complete work, to a third party specialist to ensure that the highest standard of work is achieved. This is at the complete discretion of J A Alcock & Son and does not affect your guarantee in any way. Should more work arise from the specialist consultation then J A Alcock & Son will contact the customer to advise them. Examples of work that may be sent to a specialist includes, but is not limited to, platform escapements, painted dial and case restoration

Insurance

J A Alcock & Son carry adequate public and product liability insurance through a recognised insurance provider, details of which are available on request.

Work in the workshop is not covered by J A Alcock & Son's insurance policy and it is the customer's responsibility to ensure that adequate insurance is in place prior to the clock being collected for work. Every effort is made to ensure the safety of customer's work left at the workshop, but J A Alcock & Son can take no responsibility for damage or loss through events beyond our control. Events deemed to be beyond our control includes but is not limited to fire, flood and theft.

Courses

Courses are run out the workshops of J A Alcock & Son and are by prior booking only. Course dates are outlined in the website shop or available on request and to suit the individual within reason. Course days will start at 09:00 and finish at 16:30. The cost of materials included within the course fee for the majority of the courses where they can be ordered prior to the start of the courses. Where materials are needed during the course these will be charged at the time of ordering at cost plus 10%, this could include but is not limited to mainsprings, extra materials to cover mistakes. Tea and coffee and a lunch will be provided as part of the course fee, any dietary requirements will need to be outlined up on the successful booking of the course.

Course fees are payable in advance at the time of booking. Should a student not be able to attend the cost may be moved to another date no more than twice, any more than twice will be at the discretion of J A Alcock & Son and incur a 10% rebooking fee for each subsequent rearrangement which is non refundable.

Should the course be cancelled out right by the purchaser then the refund will be on a sliding scale outlined below and subject to the costs already incurred by J A Alcock & Son for things such as material purchases.

Greater than 8 weeks prior to the start of the course 100% refund
6 - 8 weeks to the course start date refund of 75% of the course fees
4 - 6 weeks prior to the course start date refund of 50% of the course fees less any expenses already incurred by J A Alcock & Son
2 - 4 weeks prior to the course start date refund of 25% of the course fees less any expenses already incurred by J A Alcock & Son
1 - 2 weeks prior to the course start date refund of 10% of the course fees less any expenses already incurred by J A Alcock & Son
Less than 1 week prior to the start of the course date NO refund will be due on any of the course fees

Should the course be cancelled after a rearrangement from the originally agreed upon date by the student regardless of time left until the start date the refunded proportion of the course fees will start from 50% less expenses and fall in line with the above figures regardless of time left until the start of the new course date.

In the unlikely event that J A Alcock & Son have to cancel a course at any point, it will be rearranged at a suitable time for both parties at no extra expenses. Should no suitable time be available within a 12 month period of the original start date then a full refund will be issued. In the event that a student needs to cancel after J A Alcock & Son have had to rearrange; the course will be treated as a new course and follow the above sliding scale of cancelation refunds.

All work completed on the course is the students to take home. All course notes are copy written to J A Alcock & Son and are for the student's own use. Re printing and distribution, along with commercial use, is not allowed without written permission from J A Alcock & Son.

Any photographs taken as part of the course by the student must be vetted by J A Alcock & Son to ensure that they are of only the course material and the student taking the photographs must acknowledge that these are for personal use and not for public distribution.

Photography and Video

J A Alcock & Son reserve the right to photograph and video any and all work coming into the workshop for reference and commercial use by J A Alcock & Son where ever they deem fit. The customer has no ownership of the photographs taken of their clocks and no control over where they can be used.

J A Alcock & Son will endeavour to ensure that photographs are not used inappropriately and that photographs are not identifiable to any particular customer. However J A Alcock & Son take no responsibility for third parties using un licensed photographs of their workshop or customer's work.

J A Alcock & Son run a no photography policy for third parties without permission within the workshop, however J A Alcock & Son reserve the right to photograph people within the workshop on open days and use any images taken for any purpose deemed suitable by J A Alcock & Son.

GDPR

Under the data protection legislation introduced in 2018 known as GDPR, J A Alcock & Son acknowledge their responsibility and outline below the data that is held on each customer and the reason for holding the data.

J A Alcock & Son hold data on each customer that has work carried out by them or with third party contractors through J A Alcock & Son.

All data is held as a legitimate business interest with the customer supplying the data willingly at the point of contact with J A Alcock & Son and engaging them to undertake any work on their behalf.

J A Alcock & Son hold data securely in both paper format and electronically and solely for the purpose of business.

The data held on any person that has had work done by J A Alcock & Son consists of the following, though the

re may be some variation between customers.

Name
Address
Phone number (land line and mobile)
Email Address

This data is used to allow the tracking of work through the workshop, to facilitate the return of completed work to customers, to notify customers of clocks that are approaching the end of a service interval and to administer the guarantee policy of J A Alcock & Son.

When work is subcontracted to a third party the minimum amount of data is shared to allow for tracking of work away from the workshop, typically this is name only so that clocks can be identified by both parties. No contact data is shared with third parties at any time.

Data kept electronically is kept on a secure hard drive that is not connected to a computer unless it is in use, whilst paper data is kept secure within the premises of J A Alcock & Son.

Paper data is kept as a record of work carried out and is kept indefinitely for the purpose of continual professional development.

Electronic data is kept for a period of 11 years to maintain future service records and reminders.

All people who J A Alcock & Son hold data on have the right to have their data deleted and can request such in writing to the business address of J A Alcock & Son. Should such a request be made J A Alcock & Son will delete all data held on that person within one month as required under the legislation and inform the customer that we have done as requested in writing.

It should be noted with the deletion of data the customer would have to produce a dated and signed invoice for any guarantee to be upheld as J A Alcock & Son would have no record of any work that had been undertaken.

Should the customer not be happy with the out come of their request they have the right to complain to the Information Commission and ask them to look further.

Cookies

J A Alcock & Son's website uses cookies to enable us to monitor site usage using analytical tools from Google and to provide functionality.

J A Alcock & Son do not collect any information in these cookies which would enable us to identify any individual or the exact location of persons who use our website.

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You may choose to disable cookies in your browser settings. Doing so may render some areas of our website unusable.

You can choose to remove cookies associated with our website through the tools available within your web browser.

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J A Alcock & Son suggest you review the policies of those websites regarding their use of cookies.

Agreement

By the payment of a deposit, the supply of a purchase order, the booking of a house call, course or contracting any memeber of J A Alcock & Son staff to undertake any form of work through eitehr verbal or written forms of cumnication, you hereby agree to all these terms outlined above in full with no exceptions; and that these term supersede and surpass any and all other terms from any and all other parties. Please note that these terms may be subject to change without warning or consultation at any time.

J A Alcock & Son 01909 488 866